*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Responsibilities may include: <ul> <li> Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls for existing and lost customer accounts. </li> <li> Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products. </li> <li> Provide excellent customer service via walk-ins, phone calls and e-mails. </li> <li> Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. </li> <li> Recommend alternate products based on cost, availability or specifications as needed. </li> <li> Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. </li> <li> Generate new and repeat sales by providing product and technical information in a timely manner. </li> <li> Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. </li> <li> Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed. </li> <li> Assist customers with warranties and returns. </li> <li> Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. </li> <li> Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe. </li> <li> Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li> Monitor competitive activity and trends within territory. </li> <li> Maintain records and prepare reports on sales activities. </li> <li> Expand knowledge of HVAC products and keep current with latest trends within the industry. </li> <li> Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. </li> <li> Understand and follow work instructions, operating procedures, and company policies. </li> <li> May travel to customer location to follow-up, make presentations or perform demonstrations. </li> <li> Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift. </li> <li> Perform additional tasks as assigned. </li> </ul>Knowledge & Skills: <ul> <li> Knowledge of HVAC equipment / products is preferred. </li> <li> General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. </li> <li> Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email. <ul> <li> Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. </li> <li> Developing rapport and effective listening skills </li> <li> Phone etiquette and e-mail etiquette </li> <li> Professionalism - patience, poise, and tact </li> <li> Ability to deal with high volume customer traffic. </li> </ul> </li> <li> Effective verbal skills - must be able to explain fairly technical parts information clearly. </li> <li> Written skills - must be able to effectively and timely communicate via e-mail with customers and accurately input orders. </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task. </li> <li> High level of attention to detail and accuracy. </li> <li> Ability to establish positive working relationships with internal and external customers and employees. </li> <li> Ability to use good judgement and strong work ethics and integrity on the job. </li> <li> Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner. </li> <li> Ability to understand and follow procedures, work instructions and company policies </li> </ul>Experience: <ul> <li> 6 plus years of progressive sales and customer service experience </li> <li> 5 plus years in the HVAC industry </li> </ul> Education: <ul> <li> High School diploma or GED equivalent, some college preferred </li> <li> HVAC certification preferred </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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CUSTOMER SERVICE REPRESENTATIVE/INSIDE SALES REPRESENTATIVE - 3

Responsibilities may include: <ul> <li> Load, unload and deliver products to customer sites within designated time frames safely using the most efficient routes possible. </li> <li> Maintain required logs and reports necessary to maintain compliance with DOT and Company policies relating to safety standards and operation of delivery vehicles, forklifts etc. </li> <li> Safely load and properly block, brace, and secure the cargo. </li> <li> Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s). </li> <li> Operate forklift safely and efficiently to transfer, load, unload product - ensure accurate product and quantity of product is being loaded into customer. </li> <li> Perform pre-check and post-check operations of Company vehicles and forklifts per required procedures. </li> <li> Perform warehouse duties and ensure accurate product and quantity of product is being loaded / transferred for customers. </li> <li> Notify the manager immediately of any accidents, damage, violations, and areas of concerns to implement corrective measures and/or actions. </li> <li> Follow good housekeeping and safety practices at all times. </li> <li> Act as the warehouse and/or front counter back up as needed. </li> <li> Perform additional projects/duties to support ongoing business needs </li> </ul>Knowledge & Skills: <ul> <li> Safe driving skills: proven abilities to safely operate a flat bed or box truck. </li> <li> Must meet and pass DOT standards. </li> <li> Ability to successfully pass forklift training and delivery truck driving tests through our Prove it Pass it training within 30 working days of start date. </li> <li> Ability to safely operate a forklift as needed. </li> <li> Ability to safely load/transfer products to designated locations in a timely manner without causing damage. </li> <li> High level of attention to detail and surroundings </li> <li> Ability to follow all policies and established practices for branch, driving and warehouse operations. </li> <li> Ability to apply good judgement, strong work ethics and integrity on the job. </li> <li> Must be compliant and results oriented. </li> <li> Be dependable, work well in a team environment, and establish positive working relationships with employees and customers. </li> <li> Effective verbal and written communication skills </li> <li> Basic Computer skills include data entry to process transactions and generate reports and orders. </li> <li> Able to multi-task well with the ability to assist in warehouse or front counter or a branch as needed. </li> <li> Must be reliable and dependable; and able to work assigned hours and days </li> </ul>Experience: <ul> <li> 2 plus consecutive years of driving a commercial vehicle </li> <li> Current Valid Driver License with excellent driving record </li> <li> 2 plus years of warehouse / logistics experience is a plus </li> </ul>Education: <ul> <li> High school diploma or equivalent (for example GED) </li> <li> Previous training on operating forklifts and delivery trucks is highly preferred </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations. </li> <li> DOT screening annually. </li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

DRIVER - LOCAL DELIVERY

Responsibilities may include: <ul> <li> Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers. </li> <li> Target and sign-up Dealers within assigned territory including A Plus Dealers. </li> <li> Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs, and discounts. </li> <li> Maintain and improve sales revenue and gross margin. </li> <li> Maintain an accurate call history within the CRM system. </li> <li> Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory. </li> <li> As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis. </li> <li> Be the channel expert on the features, benefits, product performance, and design guidelines for products sold. </li> <li> Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc. </li> <li> Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li> Monitor competitive activity and trends within territory. </li> <li> Expand the knowledge base of the company's products and features. </li> <li> Understand and follow work instructions, operating procedures, and company policies. </li> <li> Perform additional duties when requested. </li> </ul> Nature & Scope: <ul> <li> Grow sales volume/revenue within assigned territory </li> </ul> Knowledge & Skills: <ul> <li> Proficient sales ability with the ability to build and action a robust sale plan </li> <li> Excellent communication and presentation skills; both verbal and written </li> <li> Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc. </li> <li> Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sale plan </li> <li> Strong organizational and multi-tasking and time management skills </li> <li> Ability to focus and high level of attention to detail. </li> <li> Ability to read and interpret construction documents and drawings/plans. </li> <li> Knowledge of HVAC products, services, customers, and market trends </li> <li> Demonstrates discernment and sound judgment. </li> <li> Self-motivated with the ability to work autonomously with minimal supervision </li> </ul> Experience: <ul> <li> Minimum 5 years of sales experience, preferably within the HVAC industry. </li> <li> HVAC experience preferred </li> </ul> Education: <ul> <li> High School Diploma or GED equivalent </li> <li> College degree preferred </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> <li> Frequent travel to/from customer sites; occasional travel for company meetings/events. </li> </ul> Q ualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

TERRITORY SALES MANAGER II

Responsibilities may include: <ul> <li> Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks. </li> <li> Ensure all items are received per procedure and stocked in assigned locations. </li> <li> Maintain Inventory and Prepare Cycle Counts </li> <li> Complete Will Calls </li> <li> Responsible for timely and accurate completion of paperwork and transaction entries </li> <li> Proper PPE and uniform must be worn at all times during each shift. </li> <li> Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert the manager of any concerns immediately. </li> <li> Assist Customers and CSRs as needed. </li> <li> Follow standard operating procedures, established work processes and Company policies. </li> <li> Perform additional tasks as required </li> </ul>Nature and Scope: <ul> <li> Takes direction from lead/Supervisor. </li> <li> Works within well-defined instructions. </li> </ul>Knowledge & Skills: <ul> <li> Effective verbal and written communication skills </li> <li> High level of attention to detail and surroundings </li> <li> Basic Computer skills include data entry to process transactions and generate reports and orders. </li> <li> Ability to successfully process (ex. Loading and Unloading) products. </li> <li> Ability to operate a forklift safely and work in a fast-paced warehouse. </li> <li> Ability to pass Prove It and driving test. </li> <li> Must be eligible to be forklift certified in house within 30 days. </li> <li> Effective verbal and written communication skills </li> <li> High level of attention to detail and surroundings </li> <li> Basic Computer skills include data entry to process transactions and generate reports and orders. </li> <li> Ability to understand and follow work instructions, policies, and procedures. </li> <li> Be dependable, work well in a team environment, and establish positive working relationships with employees and customers. </li> <li> Ability to work in warehouse that is not climate controlled </li> </ul>Experience: <ul> <li> 1 plus years of warehouse / logistics experience </li> <li> 1 plus years industrial forklift experience strongly preferred </li> </ul>Education: <ul> <li> High School diploma or GED </li> <li> Must have Valid driver's license </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations. </li> <li> Pass pre-employment physical. </li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

WAREHOUSE ASSOCIATE

Responsibilities may include: <ul> <li> Manage TSM's in the region. </li> <li> Responsible for key dealer acquisition. </li> <li> Maintain a list of key customers to grow share of wallet. </li> <li> Maintain and improve personal sales and business expertise. </li> <li> Work with TSM's to resolve customer complaints regarding sales and service. </li> <li> Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. </li> <li> Work with Director to determine price schedules and discount rates. </li> <li> Review operational records and reports to project sales and determine profitability. </li> <li> Monitor customer preferences to determine focus of sales efforts. </li> <li> Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. </li> <li> Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. </li> <li> Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. </li> <li> Participate in additional projects to support ongoing business needs. </li> </ul> Nature and Scope : <ul> <li> Ensures work is aligned with the Director's expectations, goals and vision </li> <li> Accountable for implementation of policies, processes, and procedures for short-term results </li> <li> Decisions and problem-solving are guided by policies, procedures, and business plans; receives guidance from Sr. Manager/Director </li> <li> Works on difficult to moderately complex issues and projects </li> <li> Provides guidance and training to subordinates </li> <li> Has authority to hire,recommend pay, establish performance and recommend for termination </li> <li> Level of signing authority established by company policy/guidelines </li> </ul> Knowledge & Skills: <ul> <li> Product knowledge and HVAC industry knowledge a strong asset </li> <li> High level of understanding of business needs of an HVAC contractor </li> <li> Demonstrates the ability to execute the consultative selling approach and excellent relationship management skills </li> <li> Ability to effectively negotiate agreements with customers and other related parties </li> <li> Ability to comprehend detailed knowledge of Company products and services, customers, decision makers, sales processes and market trends </li> <li> Excellent leadership skills - drive employee engagement, development, delegation and performance management </li> <li> Extensive knowledge of P&L statements </li> <li> Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, Word) </li> <li> Ability to communicate effectively ideas, concepts, business plans and strategies </li> <li> Develops quality interpersonal relationships and demonstrates flexibility and an open mind in social styles </li> <li> Embraces the "customer and team first" concept and uses a collaborative style in problem solving </li> <li> Frames professional activities through an organized and detailed time management system </li> <li> Demonstrates discernment and sound judgment, applies strong work ethics and integrity on the job </li> </ul> Experience: <ul> <li> 7+ years sales experience preferably in the HVAC industry </li> <li> 5+ years in a supervisory/manager role of a sales team </li> </ul> Education: <ul> <li> Bachelor's degree in Business or related field or equivalent work experience </li> <li> Education and/or experience with HVAC products </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> <li> Up to 10-20% travel required </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

AREA SALES MANAGER

Responsibilities may include, <ul> <li> Safely and efficiently, operate forklift and additional warehouse equipment to properly load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks. </li> <li> Ensure work is completed efficiently, safely, timely and with high quality standards. </li> <li> Provide support for internal and external customers. </li> <li> Manage the warehouse purchasing and inventory paying special attention to inventory control and asset protection. </li> <li> Complete cycle counts based on SOX requirements. </li> <li> Responsible for timely and accurate completion of paperwork and transaction entries. </li> <li> Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections to maintain a safe and organized work environment. Alert manager of any concerns immediately. </li> <li> Provide training and guidance with the warehouse associates. </li> <li> Work with the branch manager to ensure employee relations within the warehouse are effective and positive, </li> <li> Manage and ensure accuracy of the warehouse employee timekeeping, </li> <li> Assist Customers and CSRs as needed. </li> <li> Follow standard operating procedures, established work processes and Company policies. </li> <li> Wear the proper PPE and uniform at all times. </li> <li> Perform additional tasks as required. </li> </ul>Nature & Scope: <ul> <li> Takes direction from Manager </li> <li> May provide guidance to warehouse employees and drivers </li> </ul>Knowledge & Skills: <ul> <li> Knowledge of computer systems within warehouse including MS Outlook and database applications </li> <li> Ability to safely and efficiently operate a forklift including additional tools for the loading, transferring of products </li> <li> Working knowledge of warehouse operations including safety protocols </li> <li> Effective verbal and written communication skills and ability to read and interpret work instructions, customer orders, including product names and numbers </li> <li> High level of attention to detail and accuracy </li> <li> Ability to work as a team and motivate others </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task. </li> <li> Ability to establish positive working relationships with internal and external customers and employees. </li> <li> Ability to handle high volume customer traffic through phone, walk-ins and e-mail. </li> <li> Ability to use good judgement and strong work ethics and integrity on the job. </li> <li> Ability to understand and follow procedures, work instructions and company policies </li> <li> Knowledge of HVAC equipment / products is preferred </li> </ul>Experience: <ul> <li> 5 plus years of progressive warehouse experience including forklift operations </li> </ul>Education: <ul> <li> High school diploma or GED equivalent. College education is preferred </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

WAREHOUSE COORDINATOR

May include: <ul> <li> Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. </li> <li> Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts. </li> <li> Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products. </li> <li> Provide excellent customer service including product/order information, sales, warranties and returns. </li> <li> Recommend alternate products based on cost, availability or specifications as needed. </li> <li> Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments. </li> <li> Generate new and repeat sales by providing product and technical information in a timely manner. </li> <li> Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. </li> <li> Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed. </li> <li> Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies Coordinate problem resolution with appropriate departments. </li> <li> Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe. </li> <li> Maintain records and prepare reports on sales activities. </li> <li> Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li> Monitor competitive activity and trends within territory. </li> <li> Expand knowledge of HVAC products and keep current with latest trends within the industry </li> <li> Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. </li> <li> Understand and follow work instructions, operating procedures, and company policies. </li> <li> Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift. </li> </ul> Perform additional projects as assigned Knowledge & Skills: <ul> <li> Knowledge of HVAC equipment / products is preferred. </li> <li> General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. </li> <li> Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email. </li> <li> Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. </li> <li> Developing rapport and effective listening skills </li> <li> Professionalism - patience, poise and tact and ability to deal with high volume customer traffic. </li> <li> Effective verbal and written skills - must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders. </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task. </li> <li> High level of attention to detail and accuracy and compliance oriented. </li> <li> Ability to establish positive working relationships with internal and external customers and employees. </li> <li> Ability to apply good judgement and strong work ethics and integrity on the job and results driven. </li> <li> Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner. </li> <li> Ability to understand and follow procedures, work instructions and company policies </li> </ul> Experience: <ul> <li> 3 - 6 years of progressive sales and customer service experience </li> <li> 3 plus years in the HVAC industry </li> </ul> Education: <ul> <li> High School diploma or GED equivalent, some college preferred. </li> <li> HVAC training a plus </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> <li> May travel occasionally to customer sites, training events, company related meetings, etc. - estimated 20% </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

CSR INSIDE SALES 3

May include, in addition to; <ul> <li> Team lead for Customer Services Representatives (CSRs) by assisting the Branch Manager with training and reporting. </li> <li> Work with the Branch Manager (BM) to ensure delegated work flow to CSR's is achieved. </li> <li> Provide feedback to Customer Service employees on performance under direction with the BM. </li> <li> Provide motivation to staff on giving excellent customer service to our customers. </li> <li> Coach & train employees as needed. </li> <li> Capture, compile and analyze data relating to department /customer service activities. </li> <li> Participate and/or lead process improvement efforts. </li> <li> Assists manager to fill open positions in department, review resumes and interview potential candidates. </li> <li> Participate in additional projects to support ongoing business needs. </li> </ul> Nature & Scope: <ul> <li> May provide direction amongst Customer Service Representatives </li> <li> Ensure all employees are following work processes/procedures and take the required training </li> <li> Assist Branch Manager with branch operations and other duties as assigned </li> <li> Support sales teams and inside account representatives as well as all branches if needed </li> </ul> Knowledge & Skills: <ul> <li> Experience with performance metrics, process improvement, and policy enforcement </li> <li> Superior Customer Service skills </li> <li> Effective conflict resolution skills and maintain professionalism, poise during stressful situations </li> <li> Productive Relationship Management Skills </li> <li> Experience with training methods </li> <li> Excellent verbal and written communication skills including listening skills. </li> <li> Working knowledge of Microsoft Office - Outlook, Word, Excel </li> <li> Strong analytical, data analysis and problem solving skills </li> <li> Effective organizational and time management skills; ability to handle changing priorities </li> <li> Ability to apply good judgement, strong work ethics and integrity on the job. </li> </ul> Experience: <ul> <li> 5 plus years of supplying superior customer service experience </li> <li> CSR supervisory/lead experience preferred </li> </ul> Education: <ul> <li> High School diploma or GED equivalent minimum. College preferred. </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations.Includes standing, walking, working at desk and at store customer counter </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

COORDINATOR - CSR

May include;<ul> <li> Create, revise, and sustain HVAC product designs, utilizing knowledge of mechanical engineering principles. </li> <li> Develop and manage project schedules related to new and existing product designs. </li> <li> Analyze product designs using tolerance, thermodynamic, finite element, and computational fluid dynamic analyses. </li> <li> Document product designs by preparing bills of materials, cost analyses, drawings, and engineering change requests. </li> <li> Assist in redesigning internal components to improve overall long term system quality, improve efficiency and reduce cost. </li> <li> Develop engineering solutions to product related issues through problem solving and root cause analysis techniques. </li> <li> Participate on cross-functional teams to launch products, resolve issues, and support product improvements. </li> <li> Coordinate project work internally with the department and externally with other departments to ensure on-time completion of projects within budget. </li> <li> Work with suppliers to improve quality and resolve product issues. </li> <li> Assist manufacturing with product launches and issue resolution. </li> <li> Drive continuous improvement projects related to product design and quality. </li> <li> Participate in additional projects to support ongoing business needs. </li> </ul>Nature & Scope: <ul> <li> Ensures work aligns with established objectives and follows work instructions and processes </li> <li> Works within knowledge </li> <li> Will work with the Design Engineering team to develop & sustain residential and/or commercial HVAC-related products </li> <li> The responsibilities of this position include the design, analysis, and documentation of those products and their internal components </li> </ul>Knowledge & Skills:<ul> <li> Comprehensive understanding and knowledge of mechanical design theory and practice </li> <li> Experience with design for six sigma (DFSS), design failure modes and effects analysis (DFMEA), design of experiments methodology, tolerance analysis, value engineering principles, and parts standardization principles (Preferred for level 1 Design Engineer, Required for Level 2 & 3 DE) </li> <li> Experience with engineering change processes and CAD systems </li> <li> Knowledge of specifications and standards used in the HVAC industry (preferred) </li> <li> Software skills including Microsoft Office Word, Excel, PowerPoint and Project </li> <li> Effective organizational, time management and project managemen skills </li> <li> Effective analytical and problem-solving skills </li> <li> Excellent verbal and written communication skills to including listening and questioning skills </li> <li> Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives </li> <li> Ability to use good judgement and strong work ethics and integrity on the job </li> </ul>Experience:<ul> <li> 6+ years preferably in a high volume HVAC manufacturing environment </li> <li> 3+ years of experience with product design in the automotive, appliance, or HVAC industry </li> </ul>Education: <ul> <li> Bachelor's Degree in Engineering </li> <li> Black Belt / Green Belt - a plus </li> </ul>Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities

ENGINEER DESIGN 3

The Data Modeler will work with different departments throughout the company (Finance, Sales Planning, Manufacturing, etc.) to build planning models in specific platforms (Anaplan, Tableau, SQL, etc.) to help automate and improve each departments planning and analysis capabilities. This role should be able to take a requirement and develop a model in the chosen environment after appropriate in house training. This role will require Project Management skills using Agile methods. On larger more complex pieces of a build, direction from the Manager or other more experienced peers may be needed. This role will also be responsible for supporting end users with models that are already in production, including answering emails & questions, providing links to resources already published, and troubleshoot/correcting defects that are identified after go-live. Great business partnering skills, clear communication, and the ability to analyze a process from start to finish to identify an issue are required. For small projects, this role would also be responsible for end-to-end implementations, including the architecture, design, development, and testing. This role will also be responsible for providing documentation of model design, as well as end user training and change management communications at times. Position Responsibilities May include: &bull; Define Models, User Experiences/Visualizations and build standards for end to end implementation across the chosen platform &bull; Leverage business process knowledge and expertise in chosen software (Anaplan, Tableau, SQL, Excel, etc.) to drive business process transformation &bull; Collaborate with cross functional teams to develop models in the chosen software (Anaplan, Tableau, SQL, Excel, etc.), converting business problems into technical solutions &bull; Project Management including defining user stories and organizing agile sprints under direction of experienced model builder &bull; Manage user acceptance testing and change management initiatives for all projects &bull; Ensure adherence to best practice and standards &bull; Participate in additional projects to support ongoing business needs &bull; Performs other tasks as assigned Nature & Scope &bull; Applies practical knowledge of job area typically obtained through advanced education and work experience &bull; Encouraged to seek continuous improvements &bull; Performs a range of mainly straightforward assignments &bull; Works independently with general supervision &bull; Problems faced are difficult but not typically complex Knowledge & Skills &bull; Working knowledge of Financial Planning and Modeling &bull; Demonstrated analytical, quantitative & creative problem solving skills &bull; Effective written & verbal communication skills &bull; Effective organizational & time management skills including prioritization &bull; Effective project management skills &bull; Solid collaboration abilities; professional & diplomatic team builder &bull; Ability to work independently on multiple tasks and projects, with various teams including Engineers and Supply Chain personnel &bull; Ability to apply good judgement, decision making skills including strong work ethics & integrity on the job Experience: 1 - 3 years Education/Certification: Bachelor's degree in Data Science, Engineering, CS, IS, IT, Business, Finance, or equivalent work experience &bull; Financial knowledge recommended People Management: No Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Data Modeler 1

May include: Train, instruct, and supervise employees using established production methods to produce a quality product in a safe and timely manner to meet production demands Provide work assignments, procure parts, and communicate production demands to employees as well as perform quality and safety audits and generate maintenance requests Maintain safe working environment. Meet and or exceed company metrics including safety, quality, cost, and delivery Document and complete production reports, scrap tickets, accident reports, and discipline notices while promoting and enforcing company policies, safety rules and work instructions Compares actual performance with planned performance and takes corrective action if needed to ensure that objectives are achieved. Utilize accurate measurement tools to track area key indices, to identify unfavorable trends, and to take corrective action. Meet key performance indicators such as Quality, Safety, Productivity, Scrap Rates, Labor Efficiencies, Machine Down Time and Inventory Levels to ensure operations are running in an efficient matter. Proactively use Lean tools to improve operating efficiency, reduce costs, and improve quality and safety results. Complete required systems work: Mapics, Kronos, Zone etc. Perform additional projects/duties to support ongoing business needs. Coordinates and supervises the daily activities of a support, production or operations team Sets priorities for the team to ensure task completion Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager Accountable for the support or production operations team including subordinate work leaders Typically does not spend more than 20% of one's time performing the work supervised The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Manufacturing Supervisor

May include:<ul> <li>Mentor and develop the Benefit Administration team while monitoring day to day processes</li> <li>Meet with staff on a regular basis to evaluate workflow, challenges, projects and progress</li> <li>Create a multi-year benefits strategy including short-term and long-range plans and budgets based on broad corporate goals, acquisitions, strategic planning and growth objectives</li> <li>Partner with brokers on the annual review process, including but not limited to reviewing comprehensive financial analysis, benchmarking, and propose recommended plan changes</li> <li>Presents prior year financial results and new annual budgets to executive leadership</li> <li>Evaluate and analyze the results of the programs and services regularly and systematically; reports these results to the HR leadership team in addition to other management reporting such as benefits utilization, financial costs, etc.</li> <li>Plan and direct the implementation and administration of benefits and wellness programs</li> <li>Oversee vendor management, including contracting, value review and annual renewals</li> <li>Oversee the contractual management of the Waller, TX in-house medical clinic</li> <li>Develop and implement proactive communication strategies to maximize the value of benefits to the employees and the organization</li> <li>Coordinate the activity of the investment review committee for the company financial plans such as 401(k) and deferred compensation</li> <li>Directly support functions by providing benefit support, information records, claims, etc.</li> <li>Manage the Benefit Administration in the company's HRIS system (UKG Pro) and vendor file feeds</li> <li>Strategize on and set up structure for annual open enrollment process</li> <li>Facilitate periodic audits of benefit plans and processes in order to ensure accurate and effective administration and identify opportunities for efficiencies</li> <li>Participate in additional activities as assigned</li> </ul>Qualifications<ul> <li>Strong leadership and team management skills</li> <li>Excellent time management skills and ability to plan and set priorities</li> <li>Excellent verbal and written communication skills</li> <li>Computer proficiency and technical aptitude with the ability to use Microsoft Office products</li> <li>Knowledge of all federal, state and local regulations and compliance requirements related to employee benefits</li> <li>Strong analytical skills and ability to interpret and communicate data</li> <li>Excellent business and financial acumen.</li> <li>Holds oneself accountable for high personal standards of conduct and professionalism</li> <li>Ability to lead, motivate, and empower the team members to achieve results/resolution</li> <li>Proficiency in building and maintaining good working relationships with subject matter experts and key stakeholders</li> </ul>Experience:<ul> <li>10 - 15 years of benefits experience including in-depth knowledge and understanding of employee benefits administration, including knowledge of medical, dental, life, disability, vision, STD, LTD, FSA, , and 401(k) plans, as well as knowledge of benefit regulations and compliance (including ERISA, FMLA, ACA, HIPAA, COBRA and similar federal, state and local regulations)</li> <li>Five years of related experience in an HR leadership role</li> <li>Bachelor's degree in Business Administration, Human Resources or other related field</li> <li>SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) credential</li> <li>CEBS certification</li> </ul> The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Benefits Director

Position Responsibilities<ul> <li>Familiarize yourself with Daikin's company mission, vision and goals.</li> <li>Always maintain a positive image of the Daikin brand.</li> <li>Effectively lead visitors through a customized Experience Center tour using a consultative sales approach to help drive sales.</li> <li>Work with the marketing and sales teams to develop, manage and conceptualize marketing campaigns and promotions.</li> <li>Create, manage and execute a timeline of community events to drive brand awareness and Daikin's socio-economic contributions.</li> <li> Create website and social media content in order to drive brand awareness and attract new and repeat customers.</li> <li>Track and measure conversion rates, engagements and other key metrics for campaigns and make adjustments as needed to maintain target conversion rates.</li> <li>Communicate marketing campaigns, promotions, and relevant product and marketing updates to target customers.</li> <li>Represent Daikin at local events, trade shows, and other activities as needed.</li> <li>Perform additional projects/duties to support ongoing business needs.</li> <li>Possesses a broad theoretical job knowledge typically obtained through advanced education.</li> <li>Has no discretion to deviate from established procedures by performing structured work assignments.</li> <li>Work is closely supervised.</li> <li>Problems faced are not typically difficult or complex.</li> <li>Explains facts, policies, and practices related to the job area.</li> <li>To excel in this role, you will have excellent communication and networking skills and a strong presence on social media is preferred. Previous experience as a brand ambassador or similar role is strongly desired as well as knowledge of sales and marketing principles.</li> </ul>Experience<ul> <li>Strong verbal and written communication skills</li> <li>Excellent problem-solving skills</li> <li>Friendly, approachable and outgoing personality</li> <li>Strong social media presence Working knowledge of social media platforms and tools preferred</li> <li>Adaptable with the ability to prioritize tasks</li> <li>Ability to convert product details into viable content marketing strategies</li> <li>Minimum 1 year of experience in HVAC desired</li> </ul>Qualifications <ul> <li>Bachelor's degree in marketing or related field is desired. High school degree with previous relevant experience will be considered.</li> <li>Must be able to perform essential responsibilities with or without reasonable accommodations</li> <li>Must be able to travel 10% or less</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Brand Ambassador

May include:<ul> <li>Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks</li> <li>Ensure all items are received per procedure and stocked in assigned locations</li> <li>Maintain Inventory and Prepare Cycle Counts</li> <li>Complete Will Calls</li> <li>Responsible for timely and accurate completion of paperwork and transaction entries</li> <li>Proper PPE and uniform must be worn at all times during each shift</li> <li>Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert manager of any concerns immediately.</li> <li>Assist Customers and CSRs as needed</li> <li>Follow standard operating procedures, established work processes and Company policies</li> <li>Perform additional tasks as required</li> </ul>Knowledge & Skills:<ul> <li>Ability to successfully process (ex. Loading and Unloading) products</li> <li>Ability to operate a forklift safely and work in a fast-paced warehouse</li> <li>Must be eligible to be forklift certified in house within 30 days by passing the Prove It and Driving Test</li> <li>Effective verbal and written communication skills</li> <li>High level of attention to detail and surroundings</li> <li>Basic Computer skills including data entry to process transactions and generate reports and orders</li> <li>Ability to understand and follow work instructions, policies and procedures</li> <li>Be dependable, work well in a team environment, and establish positive working relationships with employees and customers</li> </ul>Experience:<ul> <li>1 plus years of warehouse / logistics experience</li> <li>1 plus years industrial forklift experience strongly preferred</li> </ul>Education:<ul> <li>High School diploma or GED</li> <li>Forklift training/certification preferred</li> </ul>Physical Requirements:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations</li> </ul>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Associate Warehouse 2

May include:<ul> <li>Study all relevant vocabulary and basic knowledge of HVAC industry, equipment and technologies</li> <li>Perform written translation of any documents in word, excel, power point and PDF inclusive of e-mail communications</li> <li>Provide accurate but comprehensive interpretation that allows listeners and speakers to gain maximum result from such communication</li> <li>Render messages from one language to another accurately, without omissions and additions, and maintaining message content, context, and style as much as possible</li> <li>Maintain professional demeanor in presentation and communication style</li> <li>Assist with creating and editing presentations and coordinating meetings</li> <li>Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors</li> <li>Operate with high level of integrity and proper handling and protection of sensitive and confidential information</li> <li>Know industry specific terminology, referencing glossaries and training materials</li> <li>Perform additional activities/projects as assigned</li> </ul>Nature and Scope:<ul> <li>Takes direction of lead</li> <li>Uses knowledge to successfully act as translator for internal and external customers</li> </ul>Knowledge and Skills:<ul> <li>Language proficiency in English and Japanese both verbal and written</li> <li>High level of attention to detail and accuracy of information</li> <li>Effective organizational and time management skills including ability to prioritize tasks along with sense of urgency</li> <li>Working knowledge of MS Office - Outlook, Word, Power Point, Excel and PDF and interpret in online meetings</li> <li>Must possess a positive attitude and good interpersonal skills to interact daily with internal and external employees as well as Senior leaders and Executive staff</li> <li>Ability to properly handle sensitive and confidential information</li> <li>Teamwork & Collaboration - works well with others in a positive environment and understands the power of we"</li> <li>Customer Centric - displays a passion for customer satisfaction and is always ready to fuel our service engine</li> <li>High-quality Performance - meets and exceeds goals consistently</li> <li>Knowledge of audio and visual equipment a plus, or ability to learn quickly</li> <li>Flexibility - adapts to change with a problem-solving approach to meet customer requirements</li> <li>Ability to be flexible to changes in business needs, schedules and environments</li> <li>Strives for Progress - cultivates thirst for growth and learning and aims to improve</li> <li>Facilitates - Capable to take charge of meetings with the upmost respect for the team</li> </ul>Experience:<ul> <li>3+ consecutive years of experience working as a full-time simultaneous interpreter or 5 plus years' experience as a freelance simultaneous interpreter of Japanese and English</li> </ul>Education:<ul> <li>BS in Interpretation</li> </ul>Physical Requirements / Working Environment:<ul> <li>Must be able to perform essential responsibilities with or without reasonable accommodations</li> <li>Occasional domestic/international business trip, luncheon/dinner attendance may be requested.</li> <li>Interpretation in the manufacturing facilities is required.</li> </ul> The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Corporate Interpreter (Japanese - English )

May include: <ul> <li> Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. </li> <li> Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts. </li> <li> Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products. </li> <li> Provide excellent customer service including product/order information, sales, warranties and returns. </li> <li> Recommend alternate products based on cost, availability or specifications as needed. </li> <li> Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments. </li> <li> Generate new and repeat sales by providing product and technical information in a timely manner. </li> <li> Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. </li> <li> Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed. </li> <li> Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies Coordinate problem resolution with appropriate departments. </li> <li> Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe. </li> <li> Maintain records and prepare reports on sales activities. </li> <li> Periodically reach out to customers to determine satisfaction with the organization, products, and services </li> <li> Monitor competitive activity and trends within territory. </li> <li> Expand knowledge of HVAC products and keep current with latest trends within the industry </li> <li> Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. </li> <li> Understand and follow work instructions, operating procedures, and company policies. </li> <li> Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift. </li> <li> Perform additional projects as assigned </li> </ul> Knowledge & Skills: <ul> <li> Knowledge of HVAC equipment / products is preferred. </li> <li> General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications. </li> <li> Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email. </li> <li> Positive, professional attitude, handling difficult customers with ability to diffuse negative situations. </li> <li> Developing rapport and effective listening skills </li> <li> Professionalism - patience, poise and tact and ability to deal with high volume customer traffic. </li> <li> Effective verbal and written skills - must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders. </li> <li> Effective organizational skills and time management skills including ability to prioritize and multi-task. </li> <li> High level of attention to detail and accuracy and compliance oriented. </li> <li> Ability to establish positive working relationships with internal and external customers and employees. </li> <li> Ability to apply good judgement and strong work ethics and integrity on the job and results driven. </li> <li> Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner. </li> <li> Ability to understand and follow procedures, work instructions and company policies </li> </ul> Experience: <ul> <li> 3 - 6 years of progressive sales and customer service experience </li> <li> 3 plus years in the HVAC industry </li> </ul> Education: <ul> <li> High School diploma or GED equivalent, some college preferred. </li> <li> HVAC training a plus </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations </li> <li> May travel occasionally to customer sites, training events, company related meetings, etc. - estimated 20% </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

May include: <ul> <li> Load, unload and deliver product to customer sites within designated time frames safely using the most efficient routes as possible </li> <li> Maintain required logs and reports necessary to maintain compliance with DOT and Company policies relating to safety standards and operation of delivery vehicles, forklifts etc. </li> <li> Safely load and properly block, brace, and secure the cargo. </li> <li> Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s). </li> <li> Operate forklift safely and efficiently to transfer, load, unload product - ensure accurate product and quantity of product is being loaded into customer </li> <li> Perform pre-check and post-check operations of Company vehicles and forklifts per required procedures </li> <li> Perform warehouse duties and ensure accurate product and quantity of product is being loaded / transferred for customers </li> <li> Notify the manager immediately of any accidents, damage, violations and areas of concerns to implement corrective measures and/or actions </li> <li> Follow good housekeeping and safety practices </li> <li> Heavy lifting required </li> <li> Act as the warehouse and/or front counter back up as needed </li> <li> Perform additional duties as needed </li> </ul> Knowledge & Skills: <ul> <li> Safe driving skills; proven abilities to safely operate a flat bed or box truck </li> <li> Must meet and pass DOT standards </li> <li> Ability to successfully pass forklift training and delivery truck driving tests through our Prove it Pass it training within 30 working days of start date </li> <li> Ability to safely load/transfer product in/to designated locations in a timely manner without causing damage </li> <li> High level of attention to detail and surroundings </li> <li> Ability to follow all policies and established practices for branch, driving and warehouse operations. </li> <li> Ability to apply good judgement, strong work ethics and integrity on the job. </li> <li> Must be compliant and results oriented. </li> <li> Be dependable, work well in a team environment, and establish positive working relationships with employees and customers </li> <li> Effective verbal and written communication skills </li> <li> Basic Computer skills including data entry to process transactions and generate reports and orders </li> <li> Able to multi-task well with the ability to assist in warehouse or front counter or a branch as needed </li> <li> Must be reliable and dependable; and able to work assigned hours and days. </li> </ul> Experience: <ul> <li> driving a commercial vehicle experience </li> <li> Current Valid Driver License with excellent driving record </li> <li> 2 plus years of warehouse / logistics experience is a plus </li> </ul> Education: <ul> <li> High school diploma or equivalent (for example GED) </li> <li> Previous training on operating forklifts and delivery trucks is highly preferred </li> </ul> Physical Requirements/Work Environment: <ul> <li> Must be able to perform essential responsibilities with or without reasonable accommodations. </li> <li> Daily travel to/from branch and customer sites by driving company truck. </li> </ul> Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities

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